AI Konsultit

Customer Service Automation

AI Chatbot for Customer Service — 24/7 Without Extra Staff

Answer 24/7 without extra staff — don't lose a customer in the night

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We'll show an example from your industry

A familiar problem

A customer asks on Saturday evening — you don't reply. By Monday they're with a competitor.

Online shops and service businesses get enquiries steadily in the evenings and on weekends too. The questions are usually the same: 'Is x in stock?', 'When can I book an appointment?', 'What's included in the price?'. Answering takes easily 8 hours a week — and you can't leave them unanswered.

  • ✗Customers move to a competitor if they wait more than an hour
  • ✗The same questions repeat — you answer them again and again
  • ✗Weekends and holidays are never truly free
  • ✗Leads go cold because contact details aren't collected systematically

The solution

A smart chatbot that answers for you — including at 3 in the morning.

We build a chatbot for your website that knows your products and services. It answers common questions, collects contact details from leads and routes complex situations to you by email or message. You get on with your work — the bot handles the basics.

  • Answers customers' most common questions — around the clock
  • Collects name, email and a description of the situation before passing it on
  • Routes complex queries to the right person straight away
  • Integrates with WordPress, Shopify, Wix and Webflow sites — as well as Intercom and HubSpot platforms

Who it works for

Four typical cases.

Online clothing shop

Sanna received 20–30 messages every weekend: availability, returns, delivery times. She couldn't enjoy her free time. Now the bot answers 80% of questions and collects the rest as a list for her — she works through them on Monday morning in an hour.

8 hrs/week saved

Massage therapy, Helsinki

Kaisa constantly received messages: 'Do you have a slot next week?' She replied to each one manually and asked them to go to the booking system. Now the bot directs people straight to the calendar and answers prices and durations automatically.

5 hrs/week saved

Car service, Espoo

Virtanen's garage received enquiries in the evenings: 'What does a tyre change cost?' or 'When can I get a service?'. Evenings they went unanswered. Now the bot gives pricing and directs people to book — Virtanen only gets alerted when a customer needs personal advice.

4 hrs/week saved

Restaurant with catering

A local restaurant also offers catering for events. Enquiries came in constantly — 'How much for a 50-person wedding?', 'Do you do gluten-free?'. The bot answers basic prices and restrictions, and collects quotes via a form.

3 hrs/week saved

Pricing

From €2,500 setup + €99/month hosting.

If you lose one customer a week because nobody answered on the weekend — that costs you more than €99 a month. One new customer a month usually covers the entire hosting fee.

ROI estimate is indicative. Exact figures will be worked out together in the 15-min assessment.

  • →1 missed customer/week × €200/customer = €800/month
  • →Hosting €99/month → net +€700/month
  • →Setup €2,500 → payback 3–4 months

EU AI Act & Data Privacy

Your AI chatbot is built transparent — EU AI Act covered.

The EU AI Act places customer service chatbots in the limited-risk category. In practice, the only requirement is transparency: users must be told they are talking to an AI. We build this into every deployment automatically. No personal data is processed in our systems — all data stays in your environment, fully GDPR-compliant.

⚠️ In effect August 2026

FAQ

Questions about customer service automation.

Let's start

Book a free 15-min assessment — we'll show an example from your industry.

15 minutes on the phone or via Teams. We go through your situation and show you a concrete example of what a bot would look like on your site.

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